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Data loss scenarios can be devastating for individuals and businesses alike. We recognise the importance of prompt data retrieval is as crucial as reducing the operational impact data loss can cause.
For decades, our London-based team of specialists has recovered data from countless damaged, defective, and corrupt external hard drives. Our Engineers are well-versed in all forms of hard drive failures and specialise in external hard drive data recovery. No issue is beyond our team’s capabilities, be it a mechanical issue, data loss, or physical damage, they’re well-equipped to recover your data.
Give us a call today and rest assured that you’ll have your data back in no time. Our services are backed by our No Data, No Recovery Fee guarantee, meaning you won’t pay unless we’ve recovered your data!
Our team of experts have the know-how and experience to resolve failing external hard drives of all types and models from any brand. We maintain a close working relationship with and are a preferred partner to most major hard drive manufacturers. This means that we’re well-versed in dealing with all popular external HDD and SSD models on the market. These leading brands trust our proven, secure process to deliver results in the most challenging conditions. Regardless of media, size, file system, or failure mode.Some of our partner brands include:
SSDs have become far more widespread in recent years, and for good reason. However, data loss events involving SSDs are often far more complex and require advanced training and equipment to deal with. As a result, many data recovery companies tend to struggle to fully resolve some of these cases.
At Secure Data Recovery, we have an extensive library of SSD controllers and state-of-the-art soldering stations for physical damage, as well as cutting-edge software that provides us with low-level access to the device’s firmware. If your external SSD is failing, rest assured that we’ll retrieve your data from it.
We’ve dealt with physical failures, such as locking spindles or broken actuator arms, electronic failures such as faulty fans, logical failures like file corruption, and much more. Over the years, our technicians have indeed seen it all, and are prepared with both the expertise and the tools to recover your data efficiently and effectively.
One of the things that sets us apart is our certified Class 10 ISO 4 cleanroom. A cleanroom is free of debris like dust particles and other contaminates that can further damage delicate parts. With a Class 10 ISO 4 certification, we can ensure that there is a maximum of 10 particles with a diameter of 0.5 micrometers per 0.0283 cubic metres.
Our 96% success rate speaks for itself, whatever the issue that’s plaguing your external hard drive, we’ve got you covered.
When it comes to types of external hard drive failures that may lead to data loss, they all generally fall into one of three types: physical, electronic, or logical. There are a myriad of failures of each type, but we describe a few of the most common of each below.
Bear in mind, however, that whatever the problem on external HDDs or SSDs, we’re confident in our team’s ability to resolve it swiftly.
Hard drives contain internal parts that move at high speeds, and as such, they endure wear and tear as they age and become less reliable as a result. A hard drive’s read/write heads rest just above the surface of the platters that contain your data, and should they come into contact with the platters, data loss may occur. In addition to internal wear-and-tear and scratching, other common physical failures include PCB damage, water or fire Damage, and platter damage.
For example, a beeping Seagate hard drive often signals physical failure.
When an external hard drive has an electronic issue, it can either stop working entirely or report an error message. Electronic failures can be just as fatal for a hard drive as physical failures, and when they occur, are best dealt with by experienced data recovery professionals.
External hard drives can also lose data as a result of non-physical, or logical, errors that affect how the drive operates.
Get your memories back now, with our help. Don't wait. Water damaged iPhones need to be properly addressed right away to reduce the risk of permanent data loss. Call us to get started.
Our team has been able to retrieve information from thousands of Android phones of all brands and models. With a 96% success rate, we're happy to offer our services and help you get back your important info.
At Secure Data Recovery, we take pride in our outstanding customer experience and believe it’s what sets us apart from everyone else. We regularly exceed our customers’ expectations and have received over 400 glowing reviews from satisfied customers. Check out what they have to say!
We promise you complete peace of mind with our data recovery service. In the rare circumstance that we are unable to recover your data, we guarantee that you will not be charged.
Average rating 4.9
Rating based on 1476 reviews
We had a drive die in a very important central office computer. We tried to recover but finally reached out to the most recommended experts. From the jump our rep, Jason Molinaro, was very responsive! He was so responsive we were actually suspecting the company was a scam since in this day and age you can''t be too careful ( and as a tech person, I''m naturally suspicious)! However, from start to finish, Jason and Secure Data were nothing but professional, lightning fast, and easy to work with. They made this experience which was a nightmare scenario into more of just a bad dream. We just got our data back today after having sent it off in early October (not their fault--we''re a Net30 customer and had to wait for payment authorization to clear our board), and everything that was on my end user''s drive is currently copying over to our file server as if nothing ever happened. If this happens to us again, I''ll 100% be reaching out to them because I don''t think another company would do us as well as this one. I would give it 10 stars if I could.
Karmen Bly
I worked with Jake G. at Secure Data. I had an HDD drive with four years of data that had not been backed up and the drive failed completely. I took it to a local place who did the best they could, but who were unable to recover everything. I found Jake online and from my initial call to the final return, his customer service was outstanding! Kind, compassionate, understanding, very quick and relevant responses and excellent follow up after I received the drive back. And overall, Secure Data was able to recover nearly 95% of data I thought would be gone forever, and even returned the damaged files so if technology improves I could potentially still recover those, as well. Not going to lie, it was pricey, but for me, it was WORTH EVERY PENNY. I would highly recommend this company and Jake G. in particular if anyone has a data loss due to a failed hard drive, and suggest that everyone invest in an SSD drive. SDR and Jake ROCK!
Beth Lewis
For my project, I worked with SDR''s Senior Data Specialist Jake Gambatese. Jake was extremely attentive and supportive throughout every step of the process. An excellent rep.
Edo Choi
External hard drives are, as a result of their nature as a portable device, more prone to data loss due to things like bumps, drops, spills, and extreme temperatures. This means that we often need to carry out mechanical repairs in order to successfully recover your data. Rest assured, we’ve done so countless times with the help of our top-tier cleanroom! Whether you have a damaged device or corrupted files within it, we can get your data back for you.
Secure Data Recovery Services is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.
After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.
Our customer service team is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.
When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 0800 102 6925 to start your case.
Don't panic! Our Emergency Data Recovery services can quickly and securely restore your lost data, so you can get back to business as usual.
Uncertain about what data recovery service you require? We understand that a sudden drive failure is a challenging situation to handle. Let our engineers guide you in selecting the appropriate data recovery solution. Call us today to speak to an expert.
Is your device completely dead? This is exactly what we specialise in. Our certified ISO 4 Cleanroom Lab is built to ensure your device is serviced in the best recovery environment. Conveniently drop off your device or take advantage of our free shipping and we will take care of the rest.
Equipment too large to move or too sensitive? No problem for our experts. We can scramble a team to be anywhere in the world with our equipment and tools in about 24 hours to handle your data loss situation. We are trusted specialists at solving unique data loss challenges.
Something deleted, corrupted or just disappeared but storage is still online? Just get us an internet connection and let our service team recover your data. You will then access it immediately. Recovery can’t get any faster than this.
