For decades, our London-based team of specialists has recovered data from countless damaged, defective, and corrupt external hard drives. Our Engineers are well-versed in all forms of hard drive failures and specialise in external hard drive data recovery. No issue is beyond our team’s capabilities, be it a mechanical issue, data loss, or physical damage, they’re well-equipped to recover your data.
Give us a call today and rest assured that you’ll have your data back in no time. Our services are backed by our No Data, No Recovery Fee guarantee, meaning you won’t pay unless we’ve recovered your data!
Our team of experts have the know-how and experience to resolve failing external hard drives of all types and models from any brand. We maintain a close working relationship with and are a preferred partner to most major hard drive manufacturers. This means that we’re well-versed in dealing with all popular external HDD and SSD models on the market. These leading brands trust our proven, secure process to deliver results in the most challenging conditions. Regardless of media, size, file system, or failure mode.Some of our partner brands include:
SSDs have become far more widespread in recent years, and for good reason. However, data loss events involving SSDs are often far more complex and require advanced training and equipment to deal with. As a result, many data recovery companies tend to struggle to fully resolve some of these cases.
At Secure Data Recovery, we have an extensive library of SSD controllers and state-of-the-art soldering stations for physical damage, as well as cutting-edge software that provides us with low-level access to the device’s firmware. If your external SSD is failing, rest assured that we’ll retrieve your data from it.
We’ve dealt with physical failures, such as locking spindles or broken actuator arms, electronic failures such as faulty fans, logical failures like file corruption, and much more. Over the years, our technicians have indeed seen it all, and are prepared with both the expertise and the tools to recover your data efficiently and effectively.
One of the things that sets us apart is our certified Class 10 ISO 4 cleanroom. A cleanroom is free of debris like dust particles and other contaminates that can further damage delicate parts. With a Class 10 ISO 4 certification, we can ensure that there is a maximum of 10 particles with a diameter of 0.5 micrometers per 0.0283 cubic metres.
Our 96% success rate speaks for itself, whatever the issue that’s plaguing your external hard drive, we’ve got you covered.
When it comes to types of external hard drive failures that may lead to data loss, they all generally fall into one of three types: physical, electronic, or logical. There are a myriad of failures of each type, but we describe a few of the most common of each below.
Bear in mind, however, that whatever the problem on external HDDs or SSDs, we’re confident in our team’s ability to resolve it swiftly.
Hard drives contain internal parts that move at high speeds, and as such, they endure wear and tear as they age and become less reliable as a result. A hard drive’s read/write heads rest just above the surface of the platters that contain your data, and should they come into contact with the platters, data loss may occur. In addition to internal wear-and-tear and scratching, other common physical failures include PCB damage, water or fire Damage, and platter damage.
When an external hard drive has an electronic issue, it can either stop working entirely or report an error message. Electronic failures can be just as fatal for a hard drive as physical failures, and when they occur, are best dealt with by experienced data recovery professionals.
External hard drives can also lose data as a result of non-physical, or logical, errors that affect how the drive operates.
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Our team has been able to retrieve information from thousands of Android phones of all brands and models. With a 96% success rate, we're happy to offer our services and help you get back your important info.
At Secure Data Recovery, we take pride in our outstanding customer experience and believe it’s what sets us apart from everyone else. We regularly exceed our customers’ expectations and have received over 400 glowing reviews from satisfied customers. Check out what they have to say!
We promise you complete peace of mind with our data recovery service. In the rare circumstance that we are unable to recover your data, we guarantee that you will not be charged.
Average rating 4.9
Rating based on 846 reviews
Scott McMacken answered my questions and gave me instructions I needed to get the data on my hard drive recovered. He did not hesitate to respond to my inquiries. I hope he stays on the job in case I may need him again.
Barry Ward
My external hard drive was corrected, secure data recovery was recommended as a source of recovery. I reached out to them and William was assigned as my representative. He helped in all aspects of the recovery process; he called when I made mistakes, kept me informed throughout the process. Helped me understand the process so I could make decisions, explained the issues with my hard drive. Answered all of my questions about what was going on and even questions I had about avoiding this situation in the future. Well over 95% of my data was recovered. Great experience, great representative, I am very happy with the service and the results. I would highly recommend their services and William.
morgan
I had a Seagate removeable 4Tb hard drive that contained decades of data: personal writings, legal documents, pictures, music and video files, etc. I contacted Secure Data Recovery about the possibility of recovering the contents, and was treated respectfully and without delay. They assigned me a case number, but just before senting it to them, I discovered that Seagate offered free warranty data recovery for some of their drives, so after finding out mine was covered, I sent it to them instead. In the meantime, SDR kept my case open until after I heard back from Seagate, with SDR even checking in to see how things were progressing. Seagate claimed they would have an answer in about 4-6 weeks. It took seven weeks to receive the bad news that NOT EVEN ONE file was recoverable because platter damage was too extensive. When setting up with Seagate in the event of no data recovery, I chose to have my defective drive returned instead of receiving a free warranty replacement drive (they would destroy the old one). Upon receiving my old drive back from Seagate, I immediately sent it to Secure Data. Within four days, I received news from Secure Data that there was 1 file they were not able to recover...but over 270,000 files WERE RECOVERABLE! Seagate: 0% data recovery. Secure Data Recovery: 99.99999% recovery!Not all drives can have such a high recovery rate. My drive was only about half full, and the platter damage must have been mostly in empty areas. But why the manufacturer claimed complete loss, tells me all I need to know about warranty "data recovery". Give them a shot, certainly. But if that fails, and you absolutely need to get as much of your data recovered as possible, don''t hesitate to reach out to Secure Data Recovery for fast response, and top-notch technological expertise to get the job done, especially when the other data recovery companies fail!
Mark Johnson
External hard drives are, as a result of their nature as a portable device, more prone to data loss due to things like bumps, drops, spills, and extreme temperatures. This means that we often need to carry out mechanical repairs in order to successfully recover your data. Rest assured, we’ve done so countless times with the help of our top-tier cleanroom! Whether you have a damaged device or corrupted files within it, we can get your data back for you.
Secure Data Recovery Services is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.
After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.
Our customer service team is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.
When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 0800 102 6925 to start your case.
Don't panic! Our Emergency Data Recovery services can quickly and securely restore your lost data, so you can get back to business as usual.
Uncertain about what data recovery service you require? We understand that a sudden drive failure is a challenging situation to handle. Let our engineers guide you in selecting the appropriate data recovery solution. Call us today to speak to an expert.
Is your device completely dead? This is exactly what we specialise in servicing inside of our ISO certified Cleanroom Lab. Get it to us by dropping it off or take advantage of our free shipping and we will take care of it for you or you pay nothing. Call us to discuss your data loss problem and the service solutions we offer.
Equipment too large to move or too sensitive? No problem for our experts. We can scramble a team to be anywhere in the world with our equipment and tools in about 24 hours to handle your data loss situation. We are trusted specialists at solving unique data loss challenges.
Something deleted, corrupted or just disappeared but storage is still online? Just get us an internet connection and let our service team recover your data. You will then access it immediately. Recovery can’t get any faster than this.
