External Hard Drive Data Recovery

External hard drives are used as a secondary form of storage and a reliable backup method. Portable and easy to use, external hard drives typically consist of a standard 2.5" or 3.5" drive in a simple enclosure with an external port that connects to a computer or other media devices, most commonly via USB.

Secure Data Recovery has qualified recovery experts that offer industry-leading and professional external drive recovery services. Give us a call if your drive is no longer working, or if you are unable to access your important files.

External Drive Recovery

We Helped Thousands Get Their Lost data back

We are proud to provide outstanding customer experience and quality service that consistently exceed customer expectations.
 
 
 
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Some of the external hard drive manufacturers we work with are:

  • Seagate
  • SanDisk
  • Western Digital
  • Toshiba
  • Samsung
  • G-Tech, and many others

Types of External Hard Drive Failure

There are three basic types of external hard drive failure that can result in data loss:

Physical Failures

Hard drives have internal parts moving at high speeds and they can become less reliable as they age. A hard drive's read/write heads hover just above the surface of the platters that store your data, and if they come into contact with the platters, data loss may occur. In addition to internal wearing out and scratching the platters, other common physical failures include:

  • Spindle that controls hard drive spinning locks up
  • Actuator arms don’t work properly
  • Grinding, clicking, or beeping noises on the drive due to read/write head failures

Electronic Failures

If an external hard drive has an electronic issue, it may stop working entirely or it may report an error message, depending on which of its components have failed. Electronic failures are potentially as serious as physical hard drive failures and should only be handled by experienced data recovery professionals. Some external hard drives experience electronic failure due to:

  • Faulty fans on the drive
  • Power cords not plugged into grounded, surge-protected outlets
  • Power surge, preventing your hard drive from being disconnected properly

Logical Failures

External hard drives can also lose data due to non-physical errors that affect how the drive operates. Some of these failures include:

  • Corruption due to a virus attack
  • Accidental Deletion
  • Host system won’t recognize the media

No Data, No Recovery Fee guarantee

We promise you complete peace of mind with our data recovery service. In the rare circumstance that we are unable to recover your data, we guarantee that you will not be charged.

Flexible Service Options

Data loss scenarios can be devastating for individuals and businesses alike. We recognise the importance of prompt data retrieval is as crucial as reducing the operational impact data loss can cause.

Economy Services

5 - 10 day turnaround time

Standard Services

2 - 5 day turnaround time

Emergency Services

Around the clock service

customer reviews

Average rating 5.0
Rating star
User Rating

Paul Wilde L’Heureux

Apr 17, 2024
5
Star Rating
Saved. The. Day!!!

Can''t say enough good things about my experience with Secure Data Recovery. I had an external RAID that had multiple drive failures and I thought I''d lost a decade of my family''s photos, projects, etc. forever. Jake Gambatese was with me the whole way — from when I first reached out, to dropping off the drive, through the steps of recovering the data, and following-up when I got all those precious memories back home. So grateful and so impressed.

User Rating

Andrew Cheng

Apr 17, 2024
5
Star Rating
Hassle-free data recovery

I was hesitant approaching Secure Data Recovery because of some of the initial reviews I''ve read on reddit. Despite this, I entrusted them to recover data from my corrupted 10 year old external hard drive. Eric Dvorin was assigned to my case and communicated with me with each step of the process. Not only was he an excellent communicator and knowledgeable about my case, but he was very accommodating for my situation. SDR was able to successfully recover my data in about two weeks. The entire process was very smooth, and I would definitely use SDR again for any data loss in the future.

User Rating

Steven Le

Apr 17, 2024
5
Star Rating
Quick and responsive data recovery.

I encountered a situation where my bitlockered drive failed to decrypt despite having the recovery key and the original computer/TPM. I tried various bitlocker repair tools and wasn''t able to fix the problem. I didn''t expect to be able to bring the data back considering it was encrypted, but Secure Data Recovery was able recover all our data and quickly as well.Throughout the process, our representative, Jason Molinaro, provided invaluable assistance and maintained open communication.If I ever face another drive failure, Secure Data Recovery would be my first choice for data retrieval.

The Challenges of External Hard Drive Data Recovery

Some of the factors that can affect your chances of successful data recovery on an external hard drive include:

  • File System - Depending on the operating system used, an external hard drive can be formatted in different file systems including FAT, NTFS, HFS+, EFS and XFS. Our engineers work with all operating systems on external hard drives including Windows, Mac, and Linux.
  • Hard Drive Size - Some newer external hard drives hold 8TB of data or more, and data recovery is often difficult on larger drives. Our engineers create full clones of repaired external hard drives before using our proprietary software, to recover the data without damage to the external drive.
  • Failure Scenarios - As mentioned above, the type of failure scenario affects the chances of recovery, and therefore the recovery tools and procedure that are needed. All physically damaged external drives need to be treated in our certified Class 10 ISO 4 Cleanroom to prevent any danger of media contamination.

Secure Data Recovery thrives on challenges in data recovery, so whether your external drive has logical data issues or a severe spindle failure, we have the capabilities, experience and tools to give you the best possible chances of a successful recovery. We have specialized file utilities designed for virtually every file system and file type, and as a result, we offer high success rates for external hard drives.

The Secure Data Advantage for External Hard Drive Recovery

Secure Data Recovery is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.

After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.

Secure Data Recovery customer service is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.

When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 0800 102 6925 to start your case.

Emergency Data Loss?

Don't panic! Our Emergency Data Recovery services can quickly and securely restore your lost data, so you can get back to business as usual.

Data Recovery Service Solutions

Uncertain about what data recovery service you require? We understand that a sudden drive failure is a challenging situation to handle. Let our engineers guide you in selecting the appropriate data recovery solution. Call us today to speak to an expert.

in-lab

Is your device completely dead? This is exactly what we specialise in servicing inside of our ISO certified Cleanroom Lab. Get it to us by dropping it off or take advantage of our free shipping and we will take care of it for you or you pay nothing. Call us to discuss your data loss problem and the service solutions we offer.

onsite data recovery

Equipment too large to move or too sensitive? No problem for our experts. We can scramble a team to be anywhere in the world with our equipment and tools in about 24 hours to handle your data loss situation. We are trusted specialists at solving unique data loss challenges.

remote data recovery

Something deleted, corrupted or just disappeared but storage is still online? Just get us an internet connection and let our service team recover your data. You will then access it immediately. Recovery can’t get any faster than this.

0800 1026 925
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