Professional External Hard Drive Recovery

For decades, our London-based team of specialists has recovered data from countless damaged, defective, and corrupt external hard drives. Our Engineers are well-versed in all forms of hard drive failures and specialise in external hard drive data recovery. No issue is beyond our team’s capabilities, be it a mechanical issue, data loss, or physical damage, they’re well-equipped to recover your data.

Give us a call today and rest assured that you’ll have your data back in no time. Our services are backed by our No Data, No Recovery Fee guarantee, meaning you won’t pay unless we’ve recovered your data!

External Drive Recovery

We Helped Thousands Get Their Lost data back

We are proud to provide outstanding customer experience and quality service that consistently exceed customer expectations.
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We Offer External Drive Data Recovery For All Makes & Models

Our  team of experts have the know-how and experience to resolve failing external hard drives of all types and models from any brand. We maintain a close working relationship with and are a preferred partner to most major hard drive manufacturers. This means that we’re well-versed in dealing with all popular external HDD and SSD models on the market. These leading brands trust our proven, secure process to deliver results in the most challenging conditions. Regardless of media, size, file system, or failure mode.Some of our partner brands include:

  • Western Digital
  • Seagate
  • Toshiba
  • Samsung
  • SanDisk
  • G-Tech
  • and Many More
List of Logos for External drive Manufacturers

Failing External SSD? No Problem

SSDs have become far more widespread in recent years, and for good reason. However, data loss events involving SSDs are often far more complex and require advanced training and equipment to deal with. As a result, many data recovery companies tend to struggle to fully resolve some of these cases. 

At Secure Data Recovery, we have an extensive library of SSD controllers and state-of-the-art soldering stations for physical damage, as well as cutting-edge software that provides us with low-level access to the device’s firmware. If your external SSD is failing, rest assured that we’ll retrieve your data from it.

We Have Experience With All Failure Types

We’ve dealt with physical failures, such as locking spindles or broken actuator arms, electronic failures such as faulty fans, logical failures like file corruption, and much more. Over the years, our technicians have indeed seen it all, and are prepared with both the expertise and the tools to recover your data efficiently and effectively. 

One of the things that sets us apart is our certified Class 10 ISO 4 cleanroom. A cleanroom is free of debris like dust particles and other contaminates that can further damage delicate parts. With a Class 10 ISO 4 certification, we can ensure that there is a maximum of 10 particles with a diameter of 0.5 micrometers per 0.0283 cubic metres.

Our 96% success rate speaks for itself, whatever the issue that’s plaguing your external hard drive, we’ve got you covered.

Types of External Hard Drive Failure

When it comes to types of external hard drive failures that may lead to data loss, they all generally fall into one of three types: physical, electronic, or logical. There are a myriad of failures of each type, but we describe a few of the most common of each below. 

Bear in mind, however, that whatever the problem on external HDDs or SSDs, we’re confident in our team’s ability to resolve it swiftly.

Physical Failures

  • Platter Damage
  • Grinding, clicking, or beeping
  • PCB Damage

Mechanical Failures

  • Head Crash
  • Motor Failure
  • Actuator Failure

Logical Failures

  • Corruption Due To a Virus
  • Reformatting
  • Encryption
  • Accidental deletion

Physical Failures

Hard drives contain internal parts that move at high speeds, and as such, they endure wear and tear as they age and become less reliable as a result. A hard drive’s read/write heads rest just above the surface of the platters that contain your data, and should they come into contact with the platters, data loss may occur. In addition to internal wear-and-tear and scratching, other common physical failures include PCB damage, water or fire Damage, and platter damage.

Electronic Failures

When an external hard drive has an electronic issue, it can either stop working entirely or report an error message. Electronic failures can be just as fatal for a hard drive as physical failures, and when they occur, are best dealt with by experienced data recovery professionals. 

Logical Failures

External hard drives can also lose data as a result of non-physical, or logical, errors that affect how the drive operates.

No Data, No Recovery Fee guarantee

We promise you complete peace of mind with our data recovery service. In the rare circumstance that we are unable to recover your data, we guarantee that you will not be charged.

Flexible Service Options

Data loss scenarios can be devastating for individuals and businesses alike. We recognise the importance of prompt data retrieval is as crucial as reducing the operational impact data loss can cause.

Economy Services

5 - 10 day turnaround time

Standard Services

2 - 5 day turnaround time

Emergency Services

Around the clock service

customer reviews

Average rating 4.9

Rating based on 416 reviews

Exceeded Expectations

My husband’s thumb drive filled with years of important data failed. We reached out to Secure Data Recovery Services and was assisted by Jason Molinaro. Jason was very professional and responsive. He kept us updated throughout the recovery process. They were able to recover all his data and return it to us sooner than anticipated. We definitely recommend Secure Data Recovery Services to anyone needing data recovery assistance.

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Photos saved

Secure data recovery has been excellent to work with. I made the fatal mistake of trusting an external hard drive for way too long without backing it up. When my drive failed to load, I knew I was in trouble. I called secure data recovery and they were great to work with. They walked me through the estimate, the likelihood of saving the files, and were very professional. Thanks to them, I won''t loose family photos that are irreplaceable.

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Great results with Secure Data Recovery

I had a 1TB external hard drive that had tons and tons of audio files, work files, family photos, and countless irreplaceable projects. I took my device into Secure Data Recovery for a free quote, and ended up allowing them to recover my data. Preparing myself for the worst, I was elated to discover that they were able to recover over 460GB of data, and only 1GB was lost! Secure Data Recovery was able to list exactly which files were recovered and which were lost, so I knew what I needed to replace. All that was lost was a few dozen audio files. Considering my music collection exceeds 31,000 tracks, I would say the repair was a resounding success. I will definitely recommend Secure Data Recovery to anyone who needs similar services!

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Top-Tier External Hard Drive Repair

External hard drives are, as a result of their nature as a portable device, more prone to data loss due to things like bumps, drops, spills, and extreme temperatures. This means that we often need to carry out mechanical repairs in order to successfully recover your data. Rest assured, we’ve done so countless times with the help of our top-tier cleanroom! Whether you have a damaged device or corrupted files within it, we can get your data back for you.

The Secure Data Advantage for External Hard Drive Recovery

Secure Data Recovery Services is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.

After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.

Contact Us For a Free Diagnostics and Quote

Our customer service team is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.

When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 0800 102 6925 to start your case.

Emergency Data Loss?

Don't panic! Our Emergency Data Recovery services can quickly and securely restore your lost data, so you can get back to business as usual.

Data Recovery Service Solutions

Uncertain about what data recovery service you require? We understand that a sudden drive failure is a challenging situation to handle. Let our engineers guide you in selecting the appropriate data recovery solution. Call us today to speak to an expert.


Is your device completely dead? This is exactly what we specialise in servicing inside of our ISO certified Cleanroom Lab. Get it to us by dropping it off or take advantage of our free shipping and we will take care of it for you or you pay nothing. Call us to discuss your data loss problem and the service solutions we offer.

onsite data recovery

Equipment too large to move or too sensitive? No problem for our experts. We can scramble a team to be anywhere in the world with our equipment and tools in about 24 hours to handle your data loss situation. We are trusted specialists at solving unique data loss challenges.

remote data recovery

Something deleted, corrupted or just disappeared but storage is still online? Just get us an internet connection and let our service team recover your data. You will then access it immediately. Recovery can’t get any faster than this.

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