My external hard drive was accidentally dropped and severely damaged. It contained a huge amount of important documents as well as precious photos and videos from the past. I had no experience with data recovery, so after searching online, I first chose Gillware. Unfortunately, the communication process with them was extremely frustrating. They often did not respond, refused to email and insisted on phone calls, clearly avoiding leaving written records. After a month and a half, they finally told me the drive was not recoverable. I was both devastated and angry.At that point, I found Secure Data Recovery on the WD official website and immediately contacted them. My case was handled by Elliot Fisher, who always proactively updated me on the progress. Whenever I emailed him, he responded almost instantly. Their professionalism was evident throughout the entire process. Even though I selected the slowest service level, the recovery was completed in about three weeks. Only a few non-important files were lost — everything else was fully recovered.I am truly grateful for the high-quality service provided, and especially thankful to Elliot for his timely communication and patience. This is a trustworthy team, and the money spent was absolutely worth it. Some online comments say the service is expensive, but that reflects more on those people than on the company — you get what you pay for, especially when your data is priceless.I strongly recommend Secure Data Recovery to anyone facing the same situation.