Birmingham Data Recovery

I had a external HD that was no longer readable on a laptop. Although it was lengthy process due to the back and forth nature between the user, myself and Secure Data and making sure information was communicated, Eric Fisher was very communicative throughout the process. He was very professional and thorough throughout the entire process.

I can''t tell you how upset I was thinking I had lost my all my files, especially my bookkeeping file. My computer warned me to back it up but like most, I got busy and thought it will wait until I get back from vacation! Wrong answer! My computer never came back on. Best Buy recommended "Secure Data" as they could not access the hard drive. Scott handled my case and was there every step of the way to reassure me that their process and outcome would be promising based on my description of the shutdown. I had a ton of questions, and he answered all of them...in fact, several times! I just accessed all my files and was surprised to see things I had forgotten about. I am thinking about sending them another "old" hard drive from years ago to see if they can save my Panama Canal Cruise pics! Thanks Scott and the experts at Secure Data! GREAT JOB!

One of the bestI chose Secure Data Recovery from a shortlist of 3 companies derived by doing some research and reading plenty of reviews.I used each company''s website to make initial contact explaining my situation and requesting pricing. At this point the pricing is unknown but a broad range is provided.Two of the three responded the same day via phone and the third responded the next day via email.The rep who contacted me was easy to talk to, gave me confidence that they would be able to recover data and was very knowledgeable about the process, not just a voice on the phone or a sales person.That, combined with the highly certified cleanroom, very high success rate and many other accolades and certification made them stand out as a clear winner.Still skeptical in sending a broken disk with sensitive data via courier was not sitting well with me so I had further conversations with my rep asking how things worked and how safe it was. He assured me they only ship over night to reduce risk.From that point there was some commitment to be made and some paperwork to sign. I requested the ability to submit my own NDA which was not a problem at all.My rep provided me with a customer portal which I must was is very intuitive, very useful and very informative. The customer portal is the place for the customer to get updates on their recovery, contact a rep and some other tools and informative information. Very well done and impressive.Once the decision was made, the paperwork was complete I packed up my drive like a fine piece of priceless china and shipped it off with the provided prepaid label.Once they received the drive, they got right to work at providing an assessment and a quote for repair. The disk had suffered motor bearing seizure and head crash.Again another decision to be made, is the data worth the money requested or do I pay the $38 to return the drive without being recovered? This is going to be a personal decision for every customer.After a few days of consideration I chose to move forward. This produced a couple more documents and agreements to sign, all the while assuring me that my NDA was in full force throughout the recovery process.One thing to note here is this is all happening right around the holiday season, so we''re contacting each other in-between time off, etc.About 30 calendar days into the recover I got an email very clearly explaining the results and a list of files for review. There were 16 files they claimed as damaged but thankfully they were either files that I had recovered from a local backup or files that just didn''t matter, like temp files and such.I looked over the list quickly and expressed my satisfaction with the 99.99% success at recovering my drive. I was then sent a link to pay the invoice for the previously discussed cost.I paid the invoice and within a day my recovered data was on its way back to me, on media that I specified along with the original drive.The media was secured with some manufacturer provided security tools that required a PIN code to unlock.Once unlocked, there it was, some very important, sentimental and valuable data that I had not seen in nearly 2 months.In closing Secure Data Recovery are very transparent, very easy to work with and incredibly patient with me touching base with them about every 3 - 5 days throughout the process.Data recovery is not cheap but you get what you pay for according to reviews so again, I knew early on that this was a company I could trust and one that I wanted to work with.