External hard drives are used as a secondary form of storage and a reliable backup method. Portable and easy to use, external hard drives typically consist of a standard 2.5" or 3.5" drive in a simple enclosure with an external port that connects to a computer or other media devices, most commonly via USB.
Secure Data Recovery has qualified recovery experts that offer industry-leading and professional external drive recovery services. Give us a call if your drive is no longer working, or if you are unable to access your important files.
Some of the external hard drive manufacturers we work with are:
There are three basic types of external hard drive failure that can result in data loss:
Physical Failures
Hard drives have internal parts moving at high speeds and they can become less reliable as they age. A hard drive's read/write heads hover just above the surface of the platters that store your data, and if they come into contact with the platters, data loss may occur. In addition to internal wearing out and scratching the platters, other common physical failures include:
Electronic Failures
If an external hard drive has an electronic issue, it may stop working entirely or it may report an error message, depending on which of its components have failed. Electronic failures are potentially as serious as physical hard drive failures and should only be handled by experienced data recovery professionals. Some external hard drives experience electronic failure due to:
Logical Failures
External hard drives can also lose data due to non-physical errors that affect how the drive operates. Some of these failures include:
We promise you complete peace of mind with our data recovery service. In the rare circumstance that we are unable to recover your data, we guarantee that you will not be charged.
Average rating 4.9
Rating based on 416 reviews
Although Eric and his team could not retrieve data from the SSD card, although they did provide excellent service with updates and ongoing details on how the process was going. I also appreciated their transparency and honesty during this transaction, which can be difficult for some when it comes to bad news. The experience was as good as it could be.
Roy McDaniels
I had a SD card corrupt while transferring footage from a live event that I shot for a client and obviously couldn’t reshoot.. thankfully secure data recovery was able to save the day by restoring all the footage that I was afraid was lost forever. The process was quick, and completed even sooner than promised and I was able to still complete my project on time for my clients.Daniel was super helpful with the customer service side as well with great communication and response times. Thanks again!
Karina Yager
Jake Gambatese and crew at SDR have earned the "tip of the cap" from me for sure. I had a complete server storage failure due to a wild power event that wiped out my 24TB UNRAID array (of which about 15TB was utilized). I had a backup from 2021, however I was still set to lose approximately 7TB of personal data (pictures, videos, etc.) forever. Upon reaching out to SDR after the server meltdown, I got transferred to Jake, and it was refreshing to talk to a human that understood the type of setup I had and that not all was lost (I''ve had more than one conversation during this ordeal with folks that just flat out did not understand what I had lost and what was at stake). Jake frequently updated me on the process and even offered me some pointers for the future so as to not have to go through this again (which I''ve already implemented, so thanks Jake!). SDR finished ahead of schedule and achieved 100% recovery of my data. I will not hesitate to refer SDR to anyone needing data recovery services in the future
Tyler Riddle
Some of the factors that can affect your chances of successful data recovery on an external hard drive include:
Secure Data Recovery thrives on challenges in data recovery, so whether your external drive has logical data issues or a severe spindle failure, we have the capabilities, experience and tools to give you the best possible chances of a successful recovery. We have specialized file utilities designed for virtually every file system and file type, and as a result, we offer high success rates for external hard drives.
Secure Data Recovery is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.
After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.
Secure Data Recovery customer service is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.
When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 0800 102 6925 to start your case.
Don't panic! Our Emergency Data Recovery services can quickly and securely restore your lost data, so you can get back to business as usual.
Uncertain about what data recovery service you require? We understand that a sudden drive failure is a challenging situation to handle. Let our engineers guide you in selecting the appropriate data recovery solution. Call us today to speak to an expert.
Is your device completely dead? This is exactly what we specialise in servicing inside of our ISO certified Cleanroom Lab. Get it to us by dropping it off or take advantage of our free shipping and we will take care of it for you or you pay nothing. Call us to discuss your data loss problem and the service solutions we offer.
Equipment too large to move or too sensitive? No problem for our experts. We can scramble a team to be anywhere in the world with our equipment and tools in about 24 hours to handle your data loss situation. We are trusted specialists at solving unique data loss challenges.
Something deleted, corrupted or just disappeared but storage is still online? Just get us an internet connection and let our service team recover your data. You will then access it immediately. Recovery can’t get any faster than this.
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